Help center > Telehealth > Getting started with telehealth

Getting started with telehealth

• Enabling telehealth
• Supported browsers and devices
• Telehealth billing and coding
• Setting up Zoom for telehealth

Enabling telehealth

On Practicepicnic, you can choose between using a third-party telehealth system like Zoom, Google Meet or Doxy.me, or using our integrated Practicepicnic telehealth.

You can choose between the two options from Settings > Telehealth. If you choose the third-party option, you will need to provide a link to your third-party meeting room.

Telehealth links will be included in all email/text reminders for telehealth sessions. For the best experience, we recommend using our integrated telehealth.

Supported browsers and devices

Practicepicnic integrated telehealth works on computers, smartphones and tablets running a compatible operating system and web browser. See System requirements and supported devices for more details.

Telehealth billing and coding

Telehealth appointments will automatically have the insurance modifier 95 attached to them to ensure correct superbills.

Setting up Zoom for telehealth

If you'd rather use Zoom than our integrated telehealth, each clinician who wants to use Zoom should follow these steps:

1. Go to zoom.com and log in.
2. Navigate to the Meetings page.

3. Click Schedule a Meeting.

4. Check Recurring meeting and select No Fixed Time as the recurrence.

5. Check Waiting Room, then click Save.

6. Copy the Zoom meeting's invite link.

7. On Practicepicnic, go to Settings > Telehealth.
8. Select Other as the Telehealth Provider, paste in your Zoom link, and click Save.

That's it — your Zoom link will now be included in all appointment reminders sent to clients. The appointment must be a video office appointment for these links to be sent.

Joining a Zoom meeting works the same way as our integrated telehealth:

• From the therapist's perspective, see Join from appointment page.
• From the client's perspective, see From the client's perspective.